Overview

Our products, services and solutions are Kerberos-centric, so we are totally committed to providing support for CyberSafe products and also interfaces or interoperability with any third party products that may be involved in the solution being supported.

We have Kerberos experts around the globe who provide support and consultancy to CyberSafe customers, either as employees of CyberSafe or as members of solution partner companies.

We provide global support coverage and ensure that customers can ask questions of our Kerberos specialists via our Web based support service, as well as submitting Cases and tracking their progress. In addition, if hands-on support is required, our network of consultants are poised to provide the back-up you need, and all to strictly observed service levels.

More information on our Support Services can be obtained in our Products, Solutions & Services pages.

Online Self-Service Support

If you wish to access our online support services you can select options from the menu on the left of this screen.

1. The Log a Case option allows you to quickly log a Case related to a question, problem or feature request and then track its progress later via the Self-Service Support system.
2. The Self-Service Support Login option allows you to login and submit, and maintain a list of open Cases that you, or your organisation has submitted. For each Case you can add additional details, download fixes, ask questions, check status and priority and interact with the CyberSafe support representative who is assigned to help you. You can also search our Solution Knowledgebase to see if other customers have had the same problem as yourself, or submit new Cases related to questions, problems or product feature requests.
3. The Online Documentation option allows you to browse our online product and solution documentation pages. Not all of our product documentation is currently provided on these pages, so if you have anything you are looking for and cannot find in the online documentation please use the Log a Case or Self-Service Support options to ask us a question.